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Frequently Asked Questions

Welcome to our FAQ page! Here you will find all the top questions we get asked :)

Delivery:

What are the delivery charges?

We offer 1st class delivery to all our customers. £3.99 shipping applies to all orders under £30, FREE delivery if you spend £30. International customers - £5.99 per order, orders over £50 are FREE.

Do you supply a tracking number?

YES! All orders are sent using a tracking number. We will send over your tracking number once the items have left for delivery and also the link to the post office website. International customers, tracking will only be available for the UK and not outside the Uk.

When will I receive my delivery?

We aim to dispatch all products within 48 hours. All items are sent via 1st class Royal Mail. You should receive your parcel within 3-5 working days. Keep an eye out for you all important dispatch email!

Do orders require a signature?

In order to protect ourselves as a company, we require all orders to provide a signature by the recipient. If you are unable to receive a parcel, maybe put in your work address? as we are unable to change the address once left us unfortunately.

General F&Q: How do I contact you?

Email: hello@loopsandpluto.com and we will reply to you usually within 24 hours.

Can I return an item?

If the item is faulty within 14 days of you receiving the product, the item may be returned back to us. Please contact us further regarding returns information. Items that are a change of mind, we are unable to accept, sorry.

Ive seen a product cheaper elsewhere, can you price match? We are able to price match against any other retailer however you must meet our price match t&c to be suitable. T&C's - The product must be in stock, not on sale, not in clearance, we do not price match against: ebay/amazon/brick and mortar stores. Full price must be considered including the postage and packaging. To submit a price match: hello@loopsandpluto.com with the details of store (link required), store name and price including delivery.

How does a pre-order work?

Items we currently have out of stock are sometimes available to pre order. The items you have ordered will be dispatched once the stock has replenished. You should see a estimate date of arrival when we are likely to receive stock. All customers who have pre ordered items will be notified when back in stock. Payment is taken at the time of purchase and not when the item is back in stock.