Help & Information

Shipping: All in-stock items are shipped out the same day! Items that are on backorder will be shipped out within 1-2 weeks. We always ship via USPS with tracking information provided. Shipping Costs: (prices are for ENTIRE order, NOT per item) United States: $3.85 for apparel products (besides shoes). $5.75 for shoes. Canada: $4.75 for apparel products (besides shoes). $6.75 for shoes. International (outside the US & Canada): Shipping cost will be calculated during checkout.

Returns: At Loops & Pluto, we want you to love and enjoy what you order. If you are not satisfied with your purchase, please return the item(s) for an exchange or refund. Returned items must come back to us in their original condition (not washed or worn). To submit a refund request, login to your account and click "View the orders I have made." Under each product you ordered, you will see a link to submit a return. Once you fill out the return form, you will be given a RMA number that you can use to track your return. To qualify for a refund or exchange, you will need to submit a return form and receive a RMA number within 7 days of package arrival. No refunds are available for sale items. Shipping costs and non-refundable. If you have any other questions about returns please feel free to contact us.

Your Privacy: We understand how important privacy is when shopping online. Loops & Pluto is secured with a GoDaddy.com Turbo SSL Web Server Certificate. This certificate supports both industry-standard 128-bit encryption and high grade 256-bit encryption. Most importantly, it keeps your sensitive information encrypted and 100% private. We want you to feel safe when shopping at Loops & Pluto. We will never share your email address or personal information information with any third party company or individuals without your expressed consent. You can count on us to take care of your information as if it were our own! Feel free to contact us if you have any questions regarding our security and your privacy.

Payments:
We accept all major credit cards including VISA, MasterCard, Discover, American Express, debit cards with the VISA or MasterCard logo, PayPal, and echecks. We also accept personal checks and money orders through snail mail.

Price Match Guarantee: We understand how competitive the clothing market can be. We also admire the convenience of being able to shop in a single store without having to worry about prices being lower somewhere else. That's why we honor our Price Match Guarantee. If you are about to make a purchase and discover a lower advertised price offered by a different retailer on an item sold in our store, let us know and we'll match that price on the spot. Already made your purchase? We'll refund you the price difference from our own sale price. Either way, simply contact us with a link to the other retailers web site. Exclusions: The Price Match Guarantee does not apply to our competitors' free offers, limited-quantity items, lesser-quality items, seasonal sale items, used items, clearance items, Outlet Center items, mail-in offers, bundle offers or pricing errors.

Selling Your Brand At Loops & Pluto: Want to see your products for sale at Loops & Pluto? We are always on the lookout for new designers and apparel artists to work with. If you are interested in working with Loops & Pluto, please contact us and tell us all about yourself or your brand. Let us know about your product line and be sure to give us a link to where we can view some of your work. We will do our best to get back to you right away!

Have any questions? Feel free to contact us!