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Returns

Welcome to the Returns section of our website. If you don't see the answer to your question, please drop us a line: hello@loopsandpluto.com.

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Yes, if the item develops a fault or currently has a fault, you are able to return this item. Please note; If the item is 30 days or less old, we will provide a refund on this purchase. If over, a credit note against future purchases may be offered, this will be discussed with purchaser.

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Yes if within 14 days of purchase date and the item must be in pristine saleable condition for the item to be considered.

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Please discuss with us via email if you are wanting to return an item; hello@loopsandpluto.com. You will be given our warehouse address to send the item back too. Also, a RMA (returns authorisation number) will be issued. Returns will not be considered if an RMA number is not visible on the parcel. Please note: Loopsandpluto are not liable for return postage costs.