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Help & Information

Loops & Pluto Royalty List

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Shipping Prices & Delivery

At Loops & Pluto we only charge £3.99 per order. This means the shipping price won't increase with the amount of awesome t-shirts you purchase. Actually, if you spend just £30.00, we reward you with FREE shipping (within the UK). Aren't we nice? International customers we charge £5.99 per order, free shipping on a £75 spend.

Depending on the location and order size, your order might be subject to import taxes imposed by the country of delivery. If your country does have taxes on imports, these import taxes are not covered by the postage charge on your order with Loops & Pluto and you will be required to pay them to receive your package.

All in-stock items are shipped within 1-3 business days. Items on backorder will be shipped within 1-2 weeks. All packages are shipped via Royal Mail.

Order Tracking
Once your order is shipped, a tracking number will be sent to you via email. This number can be used at the www.royalmail.com to track the delivery of your package. You may also obtain this number by logging in to your Loops & Pluto account. Please understand that this is not actually a tracking number, but instead a confirmation of when your item was delivered. International customers will be provided with a tracking number however this tracking number only works within the UK.

At Loops & Pluto, we want you to love and enjoy what you purchase from us. If you are not satisfied and your purchase is faulty, please return the item(s) for an exchange or refund. Please note: We are unable to process returns if wrong size ordered.

To submit a refund request, login to your account and click "View the orders I have made." Under each product you ordered, you will see a link to submit a return. Once you fill out the return form, you will be given a RMA number that you can use to track your return. To qualify for a refund or exchange, you will need to submit a return form and receive a RMA number within 15 days of package arrival. No refunds are available for shipping costs and sale items. Shipping costs to send any non-damaged items back to Loops & Pluto is the responsibility of the customer.

Returned items must come back to us in their original condition. We will not accept returns or exchanges for any items that have been washed, dried, damaged or stained in any way. This includes items that have been damaged or shrunk in a dryer. If the value of the items returned is greater than £50, a 10% restocking fee will be charged. If you have any other questions about returns please feel free to contact us.

Your Privacy
We understand how important privacy is when shopping online.

Loops & Pluto (www.loopsandpluto.com) is secured with a Turbo SSL Web Server Certificate. This certificate supports both industry-standard 128-bit encryption and high grade 256-bit encryption. Most importantly, it keeps your sensitive information encrypted and 100% private. We want you to feel safe when shopping at Loops & Pluto. We will never share your email address or personal information information with any third party company or individuals without your expressed consent. You can count on us to take care of your information as if it were our own! Feel free to contact us if you have any questions regarding our security and your privacy.

We accept all major credit cards including VISA, MasterCard, Discover, American Express, debit cards with the VISA or MasterCard logo, PayPal, and echecks. Also, did you know we now accept Apple Pay? courtesy of Stripe.
  We accept all major credit cards  Loops & Pluto is PayPal Verified

Price Match Guarantee
We understand how competitive the apparel market can be. We also admire the convenience of being able to shop in a single store without having to worry about prices being lower else where. That's why we honor our Price Match Guarantee. If you are about to make a purchase and discover a lower advertised price offered by a different online only retailer on an item sold in our store, let us know and we'll match that price on the spot.

Already made your purchase? We'll refund you the price difference from our own sale price. Either way, simply contact us with a link to the other retailers web site.

The Price Match Guarantee does not apply to our competitor's free offers, limited-quantity items, lesser-quality items, seasonal sale items, used items, clearance items, Outlet Center items, mail-in offers, ebay/amazon marketplace, wholesalers, brick and mortar stores, bundle offers or pricing errors.

For information about selling Loops & Pluto t-shirts in your store, please contact us and tell us all about your store. We look forward to working with you!

Have any more quesftions? Feel free to contact us!