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Privacy Policy

Here at Loopsandpluto, We are committed in ensuring customers feel secure whilst visiting our website. Being transparent to our customers is our number one priority. The following paragraphs explain about the information gathered on our site, please take a few minutes to read. Any queries, we are happy to help -

Image and video hosting by TinyPic Orders are processed in house by one of the customer service team. For orders to be processed correctly, at the time of purchase we capture your name, address, email address, credit/debit card number and the option to add a phone number. If a phone number is added to an order, we are committed to only use this number for delivery purposes only. Delivery companies may need this phone number to enable a successful delivery.

Image and video hosting by TinyPic When visiting our website, you have the option of creating an online account. Having an online account makes the process of ordering easier for future purchases. The information which is stored on your account contains your address, phone number (if applicable), email address. These details can be edited or deleted at the customers request by email: or in writing to the address on our contact page.

Image and video hosting by TinyPic If an email address is entered into our system either by the newsletter sign up form (at the bottom of the page) or by creating an online account, you agree the email address may be used for marketing purposes. What we mean by marketing purposes, related products compared to previous purchases or search results. If you do not wish for your details to be used this way, please contact us: You may also unsubscribe from a newsletter, which is usually a link at the bottom of all emails sent by ourselves.

Image and video hosting by TinyPic When an order is placed through our website, credit/debit card details are taken at the time of purchase. These details are securely stored through our payment provider Stripe. We do not have access to credit/debit card details for security purposes.

Image and video hosting by TinyPic Who are Stripe? - Stripe is our payment provider who enable us to allow debit/card payment on our website. They also prevent us as a company from fraudulent transactions. To ensure a transaction goes smoothly, we accept orders linked to the same address for which the card is registered. The delivery address can be different to the invoice address. There is a possibility that Loopsandpluto or Stripe may contact you if we require additional security checks.

Image and video hosting by TinyPic To ensure additional safety when visiting our website, if you are logged into an account you have with us, please ensure you log out when you finished purchasing/browsing. If you are using a computer which has multiple people available to access, do not save your password on the computer browser.

Image and video hosting by TinyPic In order to improve our services, we use Trustpilot to gain reviews from our customers. If your email address is used as part of your order, we may send an invite to review our services. By purchasing through the website, you are agreeing that an invite may be sent to your email address. If you do not want to receive an invite, that is not an issue, as we send invites manually so you can easily be taken off from the list. Email any concerns to;